Privacy Policy

MILES - Mandke Skill Development website is owned by MILES SKILLS, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by MILES - Mandke Skill Development, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using MILES - Mandke Skill Development website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Privacy Policy

MILES is committed to protecting the privacy of its users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make payments for our services.

Information We Collect

•Personal details such as name, email address, phone number, and academic details

•Payment-related information required to process transactions

•Technical data such as IP address, browser type, and usage data

Use of Information

•To provide and manage our courses and services

•To process payments and communicate transaction-related information

•To improve our website, offerings, and user experience

•To comply with legal and regulatory requirements

Payment Processing
All online payments are processed securely through Razorpay. MILES does not store or process sensitive card or banking information on its servers.

Data Security

We implement reasonable security practices to protect personal information against unauthorized access or misuse.

Data Sharing

Information may be shared with third-party service providers strictly for payment processing, communication, or compliance purposes.

Changes to Policy

MILES reserves the right to update this Privacy Policy at any time. Updates will be posted on this page.

Terms & Conditions

By accessing this website and enrolling in any MILES program, you agree to comply with the following Terms and Conditions.

Services

MILES provides skill development, training, and employability-focused programs for students and professionals.

User Responsibilities

•Provide accurate information during registration and payment

•Maintain professional conduct during programs

•Refrain from misuse of content or services

Payments

All payments are processed through Razorpay using secure payment methods. Fees once paid are subject to the Refund & Cancellation Policy.

Intellectual Property

All course materials, content, and branding are the intellectual property of MILES or it’s Training Partner; and may not be copied or redistributed without permission.

Limitation of Liability

MILES shall not be liable for any indirect or consequential damages arising from use of its services.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Refund & Cancellation Policy

MILES believes in transparency and fairness in its refund practices.

Course Cancellations

• Refund requests must be submitted in writing to the official contact email

• Refund eligibility depends on the course type and stage of commencement

Refund Eligibility

• Full refunds may be granted before course commencement in case MILES has cancelled the course

• No refunds shall be applicable once the course has started, unless explicitly stated

Refund Timeline

Approved refunds will be processed within 7–10 working days to the original payment method.

Non-Refundable Cases

• Missed sessions due to personal reasons

• Non-attendance after enrollment

Shipping & Delivery Policy

This policy applies to both physical and digital delivery of MILES offerings.

Digital Delivery

• Access to online courses, materials, or credentials is provided via email or user login

• Delivery is typically completed within 24–48 hours of payment confirmation

Physical Delivery (If Applicable)

• Study materials or merchandise are shipped through reliable courier partners

• Delivery timelines may vary based on location

Delays

MILES is not responsible for delays caused by third-party delivery partners or unforeseen circumstances.

Pricing & Payment Policy

All prices for courses and services are displayed in Indian Rupees (INR).

Pricing

• Course fees are clearly mentioned on the website or communicated prior to enrollment

• Applicable taxes, if any, are included or disclosed separately

Payment Methods

Payments can be made using UPI, debit/credit cards, net banking, and other modes supported by Razorpay.

Secure Transactions

All transactions are encrypted and securely processed via Razorpay’s PCI-DSS compliant infrastructure.

Grievance Redressal Policy

MILES is committed to resolving customer concerns promptly and fairly.

Contact Details

Email: mandkeskills@gmail.com

Phone: +91-9112220491

Registered Address: Mandke House, Gokhale Cross Roads, Shivajinagar, Pune 411 016

Corporate Office: Mandke Growth Centre, Paud Road, Next to Ideal Colony Metro Station. Kothrud, Pune 411038

Grievance Handling

• All grievances should be submitted via email

• Complaints will be acknowledged within 48 hours

• Resolution will be provided within a reasonable timeframe

Data Security Policy

MILES adopts reasonable security practices to protect user data.

• Sensitive payment information is not stored on MILES servers

• Secure systems and access controls are used to protect data

• Razorpay’s secure infrastructure is used for all payment processing

Compliance Declaration

MILES declares that all services offered through this website are lawful, ethical, and compliant with applicable Indian laws and Razorpay’s acceptable use policies.

MILES reserves the right to modify these policies at any time without prior notice.

Last updated: December. 2025